Holiday Inn Basildon

“I had such an exceptional experience with Holiday Inn Basildon even before I arrived, thanks to the outstanding customer service from Christy and the team. She went above and beyond to make my stay comfortable. Her kindness, professionalism, and genuine care made me feel welcome from the very first email. As someone with gluten and dairy intolerances, it can be a struggle eating away from home, I was really impressed by how well the hotel accommadated. They provided gluten‑free bread, alternative milks, and clearly separated breakfast options, which made mornings easy and stress‑free. And I have to highlight the breakfast itself- the sunnyside-up eggs were the best I’ve ever had at a hotel. My compliments and gratitude to the chef, I’ll be missing those for sure! Overall, wonderful service, great allergen-friendly options, and an all‑around great stay. Thank you to Christy and the team”

“I had the pleasure of being served by Jake, and he was incredibly accommodating throughout our visit. The service was excellent from start to finish, and we truly enjoyed our time at the bar. Jake made the experience even better with his friendly and attentive service. Highly recommend!”

“A big thank you to the team at the Holiday Inn, Basildon who did a great job keeping us all fed and watered at the board game convention there. They delivered food to our tables and promptly cleared the finished plates away, ensuring we could just focus on our board game playing. A special thanks to Thayn and Jess for ensuring that my food reached me allergen free. Thayn took great care in helping me to adapt options to suit my dietary restrictions.”

“Thayn is a lovely guy and extremely professional. From the moment he arrived, he made everyone feel comfortable and at ease. He joined in with our football banter, which was a big plus and added a really personal touch to the experience. He was friendly, approachable, and easy to talk to, while still remaining highly professional throughout. His attitude and sense of humour made the whole experience far more enjoyable, and nothing seemed too much trouble for him. I’d happily recommend him to anyone and would definitely use his services again. Shame he is a Tottenham fan ha ha ha ha xxx”

“I have stayed at this hotel at least 8 times and have always had a great experience mostly due to the friendly and helpful staff. Specifically the restaurant staff in the morning are amazingly accommodating. The dining room is always clean and welcoming and Christina, Marina, Patricia and Sandra always greet you with a smile and make sure your breakfast is perfect. They are assets as employees.”

“I wanted to say a BIG THANK YOU to Natalie, working on 9th and 10th June. On my arrival there a couple of queries on my booking as it was made via a third party. Natalie asked all the right questions so I could provide the right info to get sorted. I'd been driving four hours so it was so lovely not to have any stress. Then next evening I realised I'd left my room card at the office. I was over the moon that Natalie was back as she quickly got me sorted again. I'm sure Natalie would say "I was just doing my job" but she was super helpful and I really appreciated it.”